Deliveries are not made on Saturdays, Sundays or on public holidays. A specific time slot cannot be specified with any of our delivery options.
You will be required to sign for your delivery.
If we are unable to deliver, our carrier may return your parcel to its depot and you will receive an email explaining where your parcel is and how you can re-arrange delivery or collect your parcel.
If delivery is not rearranged or your parcel collected it will be returned to our warehouse.
Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.
Sometimes orders may take longer to fulfil and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather.
If your delivery does not arrive when expected, please contact us on email@example.com. Please note that if your delivery does not arrive within 30 days of Dispatch Confirmation you are entitled to a refund.
If you have any questions about delivery, please contact us via firstname.lastname@example.org
Door-to-door: Parcels delivered by courier between 8am and 5pm, Monday to Friday.
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us
The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
Working days are defined as Mondays to Fridays, excluding Public Holidays
About Missing Packages
What to do if your package shows as delivered but you can't find it.
If your tracking information shows that your package was delivered, but you can't find it:
Verify the shipping address
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else accepted the delivery
Wait 24 hours - packages can show as delivered while still in transit
Note: If you believe your package has been stolen, please contact us.